Shipping Policy

Domestic Shipping

Domestic shipping charges are PKR 170 per order. All domestic orders once processed will be delivered as per following:

  • Standard delivery timeline for Karachi: 3-5 working days.
  • Standard delivery timeline other cities: 5-7 working days.

During sale periods, you may experience delay in deliveries.

Please have a look on our Return and Exchange Policy for all the returns and refunds of domestically shipped orders.

International Shipping

Dear Valuable Customer, please note that the shipping charges for all the international orders will be applied on the basis of quantity and the destination where the order is to be shipped. The items in stock will be delivered to you in 7-10 working days once the order is placed, this doesn’t include the processing time of order.

Returns & Exchange for International Orders

There will be no return or exchange facility for all the orders that are or will be shipped across the border. But, you may contact at, and let our Customer Services Representative know if you receive the ordered item in wrong size or defective condition, then he or she will assist you accordingly and resolve the issue you are facing with.

Duties and Taxes

ZEEN ships all the orders on Delivery Duty Unpaid (DDU) basis which means that a customer is liable for paying any sort of import duties or local sales tax which may be charged from you at the time of purchasing.

ZEEN will make deduction of shipping charges as well as sales and duty tax from the total amount, in case the shipment is refused at the time of delivery.

Customer service

We are available from Mon-Fri, 09:00 am to 05:00 pm to answer your queries.