Claim Policy


Zeen claim policy addresses situations where customers encounter issues with a purchased product, such as defects, damages, or discrepancies. Every claim made by a customer is answered by our experienced customer support staff, who guide the customer about further steps followed by initial inquiries.

Following are the guidelines:

  • Products once purchased are non-refundable.
  • Unworn/Unwashed products can be exchanged, provided they are in saleable condition within 10 days of purchase, subject to intact original tags and invoice.
  • Items offered in Sale and Discount will NOT be entertained for exchange or return.
  • No exchange on Fragrance, Undergarments, and Accessories due to hygiene factors.
  • No exchange or claim on altered products will be entertained.
  • Complete suit must be submitted with any claim for further inspection within 10 days of purchase.
  • If a claim is approved, we make every effort to resolve your claim within 3-5 working days.
  • Collection of rejected/approved claim product is the sole responsibility of customer and must be collected within 10 days of decision.
  • The company's decisions on claims and exchanges will be considered final.

For any inquiries or concerns, contact our Customer Service at or call our UAN 021-111-119-336. We are here to assist you.