Payment Methods FAQs



Q1: What payment methods does Zeen accept?

A1: Zeen understands the importance of accommodating diverse payment preferences. We offer the following secure and encrypted payment methods:

  1. HBL | Online Card Payment (Debit & Credit)
  2. Safepay | Online Card Payment (For Local & International orders)
  3. BaadMay | Buy Now. Pay Later (For Local orders)
  4. Cash On Delivery (For Local orders)

Q2: Can I use my HBL card for online payments on Zeen?

A2: Absolutely! Zeen provides a seamless online card payment option for both local and international customers. You can securely and conveniently make payments using your HBL cards, ensuring a smooth shopping experience on our online store.

Q3: How does Safepay work for online card payments?

A3: Follow these steps to complete your online transaction securely through Safepay:

- Click on the Safepay Checkout button.

- Choose your preferred payment channel.

- Select your payment method, enter your credentials, and click “Make Payment” to complete the transaction.

- Upon completion, you'll receive an email from Safepay summarizing the transaction details.

Q4: What is BaadMay, and how does it work?

A4: BaadMay is Zeen's Buy Now, Pay Later service, offering customers the flexibility of payment installments. Here's how it works:

- At checkout, select to pay using BaadMay's installment service.

- Provide basic personal and financial details, set a T-Pin code for secure transactions.

- BaadMay pays the full amount on your behalf, and you repay in 3 easy installments.

For assistance related to BaadMay, please call 0320-2223639.

Q5: Does Zeen offer Cash On Delivery (COD)?

A5: Yes, we do! Zeen provides Cash on Delivery exclusively for customers across Pakistan. Pay the total amount in cash to the courier at the time of delivery. No additional charges for COD orders up to Rs 50,000 (Shipping charges not included). 

Q6: Are there any additional charges for Cash On Delivery orders?

A6: There are no additional charges for Cash On Delivery orders. However, for orders exceeding Rs 50,000, customers will be guided to the prepaid payment option. 

For further inquiries or concerns regarding our payment procedures, feel free to contact our Customer Service at We are here to assist you.