Frequently Asked Questions

 

Account Creation

Q) Do I need an account to place an order?

A) Creating a Zeen account is not mandatory, but highly recommended. It allows access to exclusive offers and faster checkouts by saving your billing and shipping information. 

Registering with zeenwoman.com is easy. You can create your account by going through the following steps:

  1. Click on the “LOGIN” sign found on the top right of the home screen
  2. Click on the “Create an Account” tab found on the “Customer Login” screen.
  3. Enter your information on the account creation page.
  4. Click on the “Submit” tab for account creation

Q) What if I forget my password?

A) In case you forget your password:

Simply click on ‘Forgot Your Password’ on the sign-in page. Enter your Email Address to receive a password reset link. Login using your new password.


Q) How can I update/edit my account details?

A) Please sign in and click on “My Account”. You will be able to edit/update your details.

 

Q) How will I view my order details and history?

Please sign in to “My Account” to view your order history. Click on the order you wish to view to see the details.


Q) How do I know that my order has been confirmed?

Once you have placed an order, you will receive a confirmation email and SMS from us. Upon verification, your order will proceed.


Q)How can I update/edit my shipping or billing address details?

Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders. If you wish to change the delivery address for a placed order, please contact our customer service team immediately. We will make the requested changes if the order has not been processed.



Placing the Order

 

Q) How can I place an order?

A) Follow these simple steps to place your order online:

  • Add desired items to your shopping cart.
  • Click the “Shopping Bag” button and proceed to Checkout.
  • Enter necessary details including shipping and billing information and choose payment method.
  • Click “Place Order” and keep the order number for tracking and future inquiries. Check email and SMS for Order Confirmation Summary.

Registering with zeenwoman.com can make this process easier.


Q) How can I check the status of my order?

A) To determine the status of an order you placed, you can call our customer support service at 021-111-119-336 or inbox us on our social media where our representatives are on standby to serve and answer your queries.

 

Q) Can I cancel my order?

A) Yes, you can cancel your order within 24 hours of purchase by emailing us at cs@zeenwoman.com or drop your message on our social media page or you may call at +92-336-1119336 for the order cancellation process. In case of prepaid orders, the refund amount will be sent to you in 8-10 working days.

 

Q) How will I know if Zeen has received my order?

A) Once your order has been placed, you will receive an email and SMS containing the details of your order. A unique Order ID, listing and price of the item(s) you have ordered will be provided to you.

 

Q) Can I add items to the existing order?

A) You cannot change or add any items once your order has been placed. In such cases, you must place a new order or contact our customer support team for further assistance.

 

Q) Where can I place my order?

A) Zeen accepts online orders from all around the world, except from countries with trade restrictions.

 

Q) Can I place an order online and pick the order from any Zeen outlet?

A) Currently, this service is not available.

 

Cash on Delivery

Q) How do I pay Cash on Delivery (COD)?

A) Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout ’Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
  • In the Payment Information form, select “Cash on Delivery.”
  • Click on “Place Order “Note your Order Number which will be provided to you at the “Thank You” page.
  • Your package will be delivered through our courier partners, including Trax, TPL, Swyft, WCC,DHL, and Call Courier for local orders. 
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

 

Q) Do shipping charges vary with the weight of the order?

A) Shipping charges for domestic orders are flat 200 PKR, and it is not affected by the weight of the order.

 

Q) Is Cash on Delivery (COD) available for all customers?

A) Zeen offers Cash on Delivery (COD) as a payment option exclusively for customers across Pakistan. It is not applicable for international customers.


Q) How many delivery attempts will the courier make if I'm not available to receive my order?

A) The delivery agent will attempt to deliver the parcel maximum three times for domestic orders. It is important to provide a clear address, city, and area code when placing the order. If the third attempt fails, the item will be returned.


Q) If multiple items are ordered, will they be delivered at the same time? And if not, how will the payment be processed?

A) When multiple items are ordered, we preferably ship them in one package. However, in some cases, the order may be split into multiple deliveries and customers will be notified for split orders.

 

Q) Do I need to pay extra delivery charges for split orders?

A) Don’t worry, there will be no additional charges for this, and the delivery cost (DC) will be adjusted accordingly.

 

Q) Is there any limit to the order amount for Cash on Delivery (COD)?

A) Maximum order value for a Cash on Delivery order is Rs. 50,000. However, for orders above the limit, please use our prepaid payment options. Read Payment guide for more details.

 

Delivery of Order

Q)What is the delivery time?

A) Local orders arrive within 5-7 working days, and international orders arrive in 7-10 working days, depending on the size and availability of the ordered products.


Q) What could be the reasons for the delayed delivery of my order?

A) Orders are processed within 24 hours and subject to availability of stocks and payment authorizations. In some cases, we might request payment verification to process the order.

During sale periods, you may experience delays in deliveries.

Q) What are the delivery charges?

A) Domestic shipping charges are PKR 200 per order. However, for international shipping rates, please see our shipping policy.


Q) How do I check the delivery status?

A) All items sold on zeenwoman.com are delivered through reputed courier partners. You will be provided with a Tracking ID for your order through email and SMS once your order is dispatched. You can check the status through this link, or you may contact our customer support team for assistance.


Q) What means do you use to deliver the order?

For local orders, we ship through our courier partners, including Trax, TPL, Swyft, WCC, and Call Courier. 

For international orders, we ship by DHL courier company.


Payment

Q) How can I pay for my Order?

We offer various payment options to cater to your needs:

  • SafePay- Debit/Credit Cards (VISA, MASTER) – for both local and international orders
  • Cash on Delivery (COD) – for local orders only (across Pakistan)
  • BaadMay | Buy Now. Pay Later – Installment option for local orders only. 

 

Q) Is it safe to use my credit/debit card to make payments?

A) Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential; at no point will we share, rent, or sell your personal information.

 

Q) Can I make payment in cash?

A) Yes. Our Cash on Delivery (COD) service enables you to do that. (Applicable for domestic orders only)


Q) Do I have to pay any taxes on the order I place?

A) No, you don’t have to pay any additional tax on the order you place. All applicable taxes are included in the product price. However, for international orders, taxes are applicable depending on the location and weight of your orders. 

Q) How about international duty and charges?

A) These apply on international orders when the order is held by the local customs office, clearance charges are to be borne by the customer. For more details, you can see our shipping policy or call our customer service team for assistance.


Q) Can I get more information on the payment process?

Yes, you can read our payment guide for further details.

Shipping

Q) Does the price of the order include shipping?

A) Shipping charges are displayed separately as part of the order. The final payment amount will include shipping charges.

 

Q) How much time do you take to ship internationally?

A) It usually takes us 7-10 working days to deliver international orders.


Q) Does the order shipped abroad include any additional duties or taxes?

A) For international orders, taxes are applicable depending on the location and weight of their orders. Customers are notified at the checkout process about possible duties and custom charges upon receiving the order in their respective countries, which must be borne by customers.


Q) What if I refuse to pay additional duties or taxes, will I get a refund amount?

A) If you refuse to pay the additional duties and customs charges upon the arrival of your parcel, you will only be eligible for a refund of the product amount. However, please note that the additional duty charges and shipment cost will be deducted from the refund amount.

Q) What manner of shipping do you use?

A) We ship all over Pakistan through our courier partners, including Trax, TPL, Swyft, WCC, DHL, and Call Courier. Local orders get delivered in 3-5 business days and 7 -10 business days to send international orders. For international orders, we ship through Trax.


Pricing 

Q) Are the prices mentioned on the website negotiable?

A) All prices listed on the website are final. We do not offer negotiable prices, as we strive to maintain consistency and fairness for all our customers.

 

Q) In what currency are the prices displayed in?

A) Prices on our website in Pakistan are displayed in PKR. For the convenience of our international customers, currency is automatically shown as per their respective countries. 


Q) Do you offer any discounts or promotional prices?

A) Yes, Zeen offers discounts and promotions on our products on various occasions. To stay updated on our latest offers, please sign up for our newsletter or follow us on social media.

 

Return & Refund Policy

Q) What is Zeen's return and exchange policy?

A) Zeen strives to provide complete satisfaction to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return and refund policy within 10 days of receiving your order. To qualify for a return or exchange, the product must be in its original condition, with all tags still attached, unused, and the packaging must be unblemished and intact.

 

Q) What should I do if I receive a defective product?

A) In case of a defective product, we will gladly exchange it for a new one. To initiate the return process, please reach out to our customer service team at cs@zeenwoman.com with your order number and a photograph of the defective product. We will then provide you with a return label and further instructions on how to proceed with the return.

 

Q) Will I be charged for return shipping if I receive the wrong order?

A) No, you shall not be liable for return shipping cost if you receive the wrong or defective order from our side. We will provide you with a refund coupon code for the total amount, including delivery charges you paid for the order.


Q) What is a refund through a coupon code? 

A refund through a coupon code is a way of providing you with a refund for your returned item in the form of a discount code. The code can be applied at the Check out process in your future purchases exclusively from Zeen website.

 

Q) How does a refund through a coupon code work? 

A) If you are eligible for a refund, we will issue a coupon code equivalent to the refunded amount. You can then use this coupon code on the checkout page by purchasing a product of the same price value or more and get your payment adjusted accordingly.

 

Q) Is there an expiry date for the coupon code? 

A)Yes, there is an expiry date for the coupon code, which will be communicated to you at the time of issuance. Please make sure to use the coupon code before the expiry date.


Q) Can I use the coupon code partially? 

A) No, the coupon code needs to be used in full at the time of purchase. Any remaining value of the coupon code will not be refunded or credited.

 

Q) What if I lose the coupon code?

A) Please keep the coupon code in a safe place, as we will not be able to issue a new code in case it is lost or deleted.

 

Q) How long will it take to receive the correct order? 

A) Once we receive your return, we will process the coupon code as quickly as possible. You can make other purchases with the correct order using the coupon code.

 

Q) What if the correct order is out of stock? 

A) If the correct order is out of stock, we will work with you to find a suitable replacement or issue an online payment refund. We want you to be completely satisfied with your purchase, and we will do everything we can to make it right.

 

Q) Can I keep the wrong order if my original order is missing or gets swiped?

A)Unfortunately, we kindly request that you return the incorrect order to us. We will promptly provide you with a return label and detailed instructions on the next steps to ensure a swift resolution to your issue.