How do I pay Cash on Delivery (COD)?

- Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

- Click ‘Proceed to Checkout’Fill in the ‘Billing Information’ and ‘Shipping Method’ forms

- In the Payment Information form, select “Cash on Delivery”

- Click on “Place Order”Note your Order Number which will be provided to you at the "Thank You" page.

- Your package will be delivered via TCS courier

- You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

Are there any additional charges for Cash on Delivery for e.g. cash handling charges?

There are no additional charges for Cash on Delivery.

In how many destinations is this service available?

The COD service is available all over Pakistan. COD is not available internationally.

If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

Do shipping charges vary with the weight of the order?

For international shipping rates, please see Shipping Policy.

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.


What is the delivery time?

Order delivery takes 3-5 business days, depending on the size and availability of the ordered products.

What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stock and payment authorizations.

What are the delivery charges?

International shipping rates are calculated based on location and weight of the order.
For international shipping rates, please see Shipping Policy.

Is there any possibility of splitting the order in case of un-availability of part of the order?

We typically ship all items in one orde. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

How do I check the delivery status?

All items sold on zeenwoman.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.

What means do you use to deliver the order?

We ship all over Pakistan through our courier partners TCS, and internationally through FedEx & DHL.


How shall I make a payment?

Following are the payment options available for your convenience:

1) Cash On Delivery (COD)

2) Cards (Visa Debit/Credit, Master

3) Debit/Credit)PayPal

Is it safe to use my credit/debit card to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential; at no point will we share, rent or sell your personal information.

Can I make payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.

Do I have to pay any taxes on the order I place?

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the product price.

How about International duty and charges?

Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.


Does the price of the order include shipping?

Typically, we will indicate shipping charges separately as part of the order. The final payment amount charged will include shipping charges.

How much time do you take to ship internationally?

It normally takes us 3-5 working days to deliver international orders.

Does the order shipped abroad include any additional duties or taxes?

Typically, there are no additional charges. However on certain occasions where international orders are withheld by the local customs office, additional duties and taxes are to be borne by the customer.

What manner of shipping do you use?

We ship all over Pakistan through our courier partners TCS, and internationally through FedEx & DHL. Local orders typically get delivered in 3-5 business days while international orders typically take 5-7 business days.


How do I register myself?

Registering with zeenwoman.com is easy. You can create a unique account by going through the following steps:

1. Click on the “LOGIN” sign found on the top right of the home screen

2. Click on the “Create an Account” tab found on the “Customer Login” screen.

3. Enter your unique information on the account creation page.4. Click on the “Submit” tab for account creation.

What if I forget my password, how will I retrieve it?

Please click on “Forgot Your Password?” which is available at the sign-in page. Enter your email address and click on “Submit”. A set of instructions to re-set your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

How can I update/edit my account details?

Please sign in and click on “My Account”. You will be able to edit/update your particulars.

How will I view my order details and history?

Please sign-in to “My Account” to view your order history. Click on the order you wish to view to see the details.

How do I know that my order has been confirmed?

Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in case of online payments) or sms verification of contact number has been carried out (in case of Cash On Delivery).

How can I update/edit my shipping or billing address details?

Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed. What are the benefits of signing up with you?

What are the benefits of signing up with you?

By signing up an account with zeenwoman.com, you will be able to access and manage your account information easily. This includes:

Changing your password

Updating your billing or shipping address

Checking your order status

Viewing your complete order history

Managing your email preference settings (e.g. choose whether to receive emails from zeenwoman.com)

Update Address Book


Are the prices mentioned on your website for stitched and unstitched suits?

Prices are mentioned against all products available online. Our website helps you differentiate between stitched & unstitched products.

In what currency are the prices displayed in?

Prices on our website in Pakistan are displayed in PKR. For the convenience of our international clients, there is a currency changer present on top left corner of the website.

Are your prices negotiable?

All prices listed on the website are final.